Return Policy:

  1. Acceptance of Returns: We generally do not accept returns for products purchased after the transaction is complete. We kindly request that you carefully consider your purchase before finalizing it.

  2. Clarification of Queries: If you have any doubts or questions about the product, we recommend contacting our customer support before making a purchase. We will provide you with sufficient information about the product's details and characteristics.

  3. Verification of Product Condition: Upon receiving the product, please inspect its condition and quality to ensure they meet your expectations.

Refund Policy:

  1. No Refunds: We do not offer refunds for products purchased after the transaction is complete. This applies to returned items as well; we do not process refund requests.

  2. In Case of Product Discrepancy: In the unlikely event that you receive a product different from what you ordered, we will not initiate a refund. Instead, we will provide you with the correct product through an exchange.

  3. Handling Defective Items: If you receive a defective product, we will facilitate an exchange for the returned item rather than issuing a refund. For any defects or issues, we kindly ask that you contact our customer support for assistance.

The above details encompass our comprehensive return and refund policy. We appreciate your understanding, and please feel free to reach out if you have any further questions.

Contact Information

Address: 17520 Castleton St, #210
CITY OF INDUSTRY, California 91748
United States of America
E-mial: info@okashicompany.com

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